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NovaMed's Medical Equipment Repair

With NovaMed's The Maintenance Advantage, medical care facilities have a cost-effective plan for medical equipment servicing repair and maintenance that increases the life and productivity of medical equipment. By outsourcing medical equipment repair, hospital equipment repair, medical equipment servicing repair and maintenance service to NovaMed, hospitals and healthcare facilities reduce the total cost of ownership of medical equipment and medical equipment repair. This allows a higher return on investment - medical equipment functions properly for longer periods of time; medical personnel can be more productive and more focused on their core business - caring for patients.

NovaMed's service offering includes general medical and diagnostic imaging medical equipment repair and maintenance, JCAHO compliance consulting, facility-wide multi-vendor service management, and capital medical equipment sales and installation. NovaMed is the only provider of medical equipment repair, maintenance and other medical equipment services to have the endorsement of the Connecticut Hospital Association, and its programs have received repeated commendation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

NovaMed Medical equipment technician specialists maintain satisfied customers
Customers using NovaMed medical equipment technician specialists for medical equipment repair and hospital equipment repair management rate NovaMed's responsiveness, quality of technical work and their overall satisfaction at "above average to excellent" 95 percent of the time, and renew their service contracts over 96 percent of the time. NovaMed's solid reputation and unsurpassed medical equipment servicing repair service make it the right choice.

NovaMed has achieved these outstanding ratings through an unwavering dedication to its customers. From medical equipment technician to technology manager, the staff constantly strives to ensure client satisfaction and provide medical equipment repair and hospital equipment repair services that are the best in their class. NovaMed places great importance on the quality of personnel it recruits. NovaMed's medical equipment technician specialists and other employees, are trained and empowered to work in an autonomous, rewarding environment with emphasis placed on continuous professional development to serve the medical equipment repair customer. If you are a medical equipment technician who would like to join the NovaMed team, contact NovaMed today.

Typical training for a NovaMed medical equipment technician covers medical equipment repair and hospital equipment repair maintenance for major brand-name ventilators, anesthesia ventilators, surgical equipment lasers, telemetry systems, patient monitoring equipment, video systems and communication systems, to name a few. Each NovaMed medical equipment technician performs inspection, medical equipment repair, calibration and preventive maintenance in accordance with the applicable federal, state and local regulations with emphasis on JCAHO and OSHA patient care equipment standards.

The Maintenance Advantage: total healthcare technology management with guaranteed cost savings
NovaMed's The Maintenance Advantage (TMA) is a fixed fee, multi-vendor medical equipment repair and management program that consolidates medical equipment repair and service contracts and management of capital assets for health care facilities into a single source agreement. TMA guarantees cost savings by discounting prior service costs by 10% to 30%.

The Maintenance Advantage program contributes to the success of the client through proactive management of medical equipment repair services. NovaMed provides medical equipment repair and hospital equipment repair service directly using its trained and credentialed staff of medical equipment technician specialists, or manages the services of the OEM or alternate qualified service provider when called for by the specialization of the technology or by geographic location. NovaMed handles the dispatching, coordination and processing of all service vendor relationships, including scheduling, invoicing and payment for all medical equipment servicing repair. Clients simply use summary reports to monitor program activity.

The structure of this comprehensive medical equipment repair and service management program is based on the general philosophy that the most cost-effective and quality-oriented medical equipment repair service strategy employs a mix of OEM, qualified independent service organizations (ISO), NovaMed's personnel of on-site and field-dispatched Technology Managers, and the facility's technical staff. Orchestrating the best mix of these medical equipment service providers allows NovaMed to design the most cost effective, flexible, and quality oriented medical equipment repair and hospital equipment repair maintenance program for the specific needs of each facility.

Medical Equipment Repair Service Call-Center Open 24/7
NovaMed maintains a Technical Service Call-Center that is available 24 hours a day, seven days a week, to receive requests for medical equipment service and medical equipment repair covered by The Maintenance Advantage. Customers pay one fixed rate contract fee to NovaMed, and NovaMed assumes all further responsibility for the dispatching, management, monitoring and payment of the services provided for by the contract.

Imaging Medical Equipment Service Expertise
One particular example of NovaMed's expertise in medical equipment repair and maintenance is imaging equipment. NovaMed is one of the largest independent multi-vendor imaging equipment service providers in the United States. NovaMed's Diagnostic Imaging Services engineers average twenty years of field service experience, and joined NovaMed as factory-trained field service providers from the major imaging equipment manufacturers, such as General Electric, Siemens, Picker, Hewlett Packard. Their expertise covers all imaging modalities including general radiography, fluoroscopy, mammography, computed tomography, angiography and diagnostic ultrasonography. NovaMed's imaging group serves regionally as the preferred multi-vendor service entity for three national imaging equipment manufacturers and two national healthcare outsourcing firms.

NovaMed's TMA program procedures meet or exceed all requirements
Regulations and standards for medical equipment are extremely rigorous. Using NovaMed's TMA program, medical equipment technician specialists follow the scheduled medical equipment service maintenance procedures recommended by respective medical equipment manufacturers and industry standards. Documentation protocols regarding medical equipment repair and maintenance procedures are in compliance with all regulatory agency requirements including JCAHO, ACR, MQSA, AAAHC, the National Electric Code and the National Fire Protection Association, as well as all other federal, state and local agencies. NovaMed also calibrates medical test equipment to specifications to assure its proper operation for patient care and to reduce health care facility liabilities. NovaMed offers the full range of medical equipment servicing repair.

NovaMed is the only provider of medical equipment repair, hospital equipment repair, medical equipment servicing repair and maintenance services to have the endorsement of the Connecticut Hospital Association, and its programs have received repeated commendation from JCAHO.

The Maintenance Advantage Program Components

Documentation and Equipment Control System

As part of its medical equipment repair and maintenance program, NovaMed conducts a complete inventory of the medical equipment in the facility and then maintains a current computerized inventory of data for each device, including:

• Maintenance scheduling and service history
• Written results of inspections and preventive maintenance work
• All incidents associated with the piece of equipment
• Equipment replacement planning information

Medical Equipment Repair and Maintenance

Performance Assurance Inspections in accordance with manufacturer's performance criteria, and criteria based on ECRI and ASHE recommendations and are performed at a frequency based on JCAHO criteria as a minimum.

Complete Preventive Maintenance of parts and medical equipment performed by medical equipment technician specialists as applicable to the published manufacturers' recommendations, including interior and exterior cleaning, lubrication, alignment and adjustment, calibration, inspection and replacement.

Electrical Safety Inspections by medical equipment technician specialists of all devices, conducted periodically to insure devices comply with recommended AAMI and NFPA electrical safety standards for medical equipment.

Incoming Inspection of New Medical Equipment by medical equipment technician specialists prior to its use for patient care.

Quality Assurance Reporting to assess the quality of the clinical equipment support program and its effect on patient care relative to all current JCAHO standards.

Medical Equipment Repair Service provided on-site by medical equipment technician specialists between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday, excluding holidays. Emergency medical equipment repair service will be available 24 hours a day, seven days a week at an additional charge.

Incident Investigation consulting services, in compliance with the Safe Medical Devices Act, concerning patient incidents involving medical equipment.

Technology Assessment/Pre-purchase Evaluation
Prior to purchasing or replacing a device or medical system, NovaMed can provide purchase recommendations based on the experience of its medical equipment technician specialists and other personnel maintaining medical equipment. A technical evaluation of equipment under consideration will include information and recommendations relating to equipment reliability, serviceability, and possible clinical problems. With this data, clients can make the most informed decisions for their medical equipment management program, such as when to select new or refurbished medical equipment.

TMA features The Risk-Based Inspection Program

NovaMed's Risk-based Equipment Inspection and Maintenance Program is based on current JCAHO standards for medical equipment management. This program systematically classifies each device to determine the appropriate frequency of scheduled maintenance. Each device is evaluated by medical equipment technician specialists and other personnel based on the following criteria:

1. Equipment Function

• Life support
• Therapeutic
• Monitoring
• Diagnostic

2. Clinical Application
What are possible consequences to the patient and/or operator in the event of equipment failure or malfunction? Could equipment failure cause death, injury, misdiagnosis or have no effect?

3. Maintenance Requirements
What are the manufacturer's recommendations for frequency and type of required maintenance, medical equipment service and routine parts replacement?

4. Equipment Incident History
Does the equipment fail and need medical equipment repair often? Has history shown it to be reliable?

After evaluating equipment using these criteria and others, the appropriate maintenance and inspection schedule is determined according to the risk profile of the device.

This program is based on current JCAHO EOC standards and articles published in the previous JCAHO PTSM series. The program has received high marks by all JCAHO inspectors who have reviewed it.

NovaMed's medical equipment repair, management and sales expertise
NovaMed also leverages the expertise of its technology managers and medical equipment technician specialists gained in medical equipment repair, hospital equipment repair, medical equipment servicing repair and maintenance to help clients with their purchase decisions on new and refurbished equipment.

A few of the medical equipment categories and medical equipment companies in NovaMed's medical equipment repair and sales expertise include:

Acuson, ATL, HP Picker	computed tomography
Ultrasound	Fischer Shimadzu
CGR Philips	Mammography/biopsy computed tomography
Mammography	General Electric Toshiba
Continental Siemens	Ultrasound
Angiography	Special procedures

NovaMed's medical equipment technician specialists provide expert medical equipment repair and maintenance service for these and all other types and brands of medical equipment, including medical test equipment.

Medical Equipment Repair Services from NovaMed
Every hospital and healthcare facility has a commitment to its patients and healthcare team. Meeting that commitment includes significant investment in medical equipment and technology, so that proper medical equipment repair, medical equipment servicing repair, hospital equipment repair and maintenance by experienced medical equipment technician specialists becomes a critical part of the facility's success. NovaMed partners with each facility to maintain those commitments for high quality patient care while reducing the total cost of ownership of medical equipment service and assets. Contact NovaMed today to learn more about our medical equipment repair services!